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Studio Policies

Location: Our studio is located at 197 Huron St inside of a private residence. We do not have walk-in hours and book by appointment only. Please do not knock on the front door, rather you should proceed to the back of the house for entry. Please knock on the door and wait for an artist to greet you. There is NO washroom available at our studio so please plan your visit accordingly.

Guests: The studio space I work in, is small and seating is limited. My apologies, but unfortunately we can NOT accommodate guests at your appointment. Please come to your appointment on your own, or ask your guests to wait elsewhere.

Children-Free Studio: Please relax and enjoy your time away from your family, as we have a children-free studio space. If you arrive with children, your appointment will be rescheduled and are subject to a 30% fee based on your appointment rate.

Payments: In order to keep appointments running on time, payments may be completed prior to start of services. In-studio accepted payments are cash, debit, and credit, processed securely within the Fresha app. Wedding packages are emailed an invoice via Fresha, with credit or visa debit options only. For On-location services we accept exact cash, tap to pay processed securely within the Fresha app. A mobile terminal can be brought on request only. No change will be provided when on-location. All services and products are subject to GST/HST.

Appointments: all studio appointments are booked through the Fresha app no later than 24 hours in advance and require entering a credit card. I have NO WALK-IN hours, and therefore do not take walk-in appointments.

Arrival: Please do NOT arrive any earlier than 5 minutes prior to your scheduled appointment. We only offer private individual appointments, seating is very limited and our studio is shared with a personal residence, please be respectful. You will be asked to enter from the rear of the house and be directed to the studio. No washroom is available.

Cancellations, No-Shows/No-Call: As a small business, my schedule is solely based on appointments. Therefore cancellations, late cancellations, or no-show/no-call’s can be extremely disruptive and I am unlikely to fill your time-slot with a new client. To allow appointments to run smoothly and in fairness to us and other clients we would greatly appreciate at least 24hrs notice of any cancellation or alterations to any appointments. We understand emergencies and situations beyond your control can sometimes happen, but it is very difficult to fill an appointment last minute with little/no notice. For clients who cancel with less than 24 hours notice, the studio strictly enforces a 30% fee based on your appointment rate. For clients who no-shows/no-call, the studio strictly enforces a 50% fee based on your appointment rate. In addition, on a case-by-case basis, clients may be required to submit a 50% deposit up front for future appointments. Multiple cases of a client who is unable to adhere to this policy will NOT be re-booked for future services.

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